Privacy Policy for Pawision

Effective Date: 31.07.2025
Last Updated: 31.07.2025

1. Introduction

Welcome to Pawision ("we," "our," or "us"). This Privacy Policy explains how Ivanoski Tech collects, uses, discloses, and safeguards your information when you use our pet care application available at http://pawision.com/ and our mobile application (collectively, the "Service").

Our Service helps pet owners locate lost pets by enabling location sharing and direct communication between users. We are committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us:

• Email Address: Required for account creation and authentication
• Phone Number: Optional, provided only if you choose to allow direct contact from other users
• Location Data: When you choose to share your location to help locate lost pets or report found pets

2.2 Authentication Information

We use Auth0 for user authentication, which may collect:

• Authentication tokens
• Login credentials (encrypted)
• Account verification data

2.3 Technical Information

We automatically collect certain technical information:

• Device information (device type, operating system)
• App usage data (features used, session duration)
• IP address and general location information
• Mobile device identifiers

3. How We Use Your Information

We use the collected information for the following purposes:

• Core Service Delivery: To provide our pet location and recovery services
• Communication: To facilitate direct communication between users when phone numbers are provided
• Account Management: To create and maintain user accounts through Auth0
• Service Improvement: To analyze usage patterns and improve our application
• Safety and Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

4. Location Data

4.1 Location Sharing

• Location data is only collected when you actively choose to share your location
• You can control location sharing through your device settings and app permissions
• Location data is used primarily to help locate lost pets and connect users in proximity

4.2 Location Data Retention

• Location data is retained only as long as necessary to provide our services
• You can request deletion of your location data at any time

5. Data Sharing and Disclosure

5.1 No Third-Party Sharing

We do not sell, trade, rent, or share your personal information with third parties for their marketing purposes.

5.2 Service Providers

We only share data with essential service providers:

• Auth0: For user authentication and account management
• Expo: For mobile application development and deployment services

5.3 User-to-User Communication

When you provide your phone number, other users may contact you directly regarding lost or found pets. This communication occurs outside our platform and is subject to your own discretion.

5.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• All data transmission is encrypted using industry-standard protocols (HTTPS/TLS)
• Authentication is handled securely through Auth0
• Our servers are located in North Macedonia with EU IP addresses
• Regular security assessments and updates
• Access controls limiting who can access personal data

7. Data Retention

• Account Information: Retained while your account is active
• Location Data: Retained only as long as necessary for service provision
• Communication Data: Phone numbers retained until you remove them from your profile
• You may request account deletion at any time, which will remove all associated personal data

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Control

• View and update your profile information
• Control location sharing permissions
• Add or remove your phone number
• Manage communication preferences

8.2 Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

8.3 Deletion Rights

You can request deletion of your account and associated personal data by contacting us.

8.4 Withdrawal of Consent

You can withdraw consent for data processing at any time, though this may limit service functionality.

9. International Data Transfers

Our servers are located in North Macedonia with EU IP addresses. By using our Service, you consent to the transfer and processing of your information in North Macedonia, which provides adequate data protection standards comparable to EU regulations.

10. Children's Privacy

Our Service does not have age restrictions, but we do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on our website
• Sending an email notification to registered users
• Providing in-app notifications

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ivanoski Tech
Location: Skopje, North Macedonia
Email: legal@pawision.com
Website: http://pawision.com/

For data protection inquiries, you may also contact your local data protection authority.

13. Legal Basis for Processing (EU Users)

For users in the European Union, our legal basis for processing your personal information includes:

• Consent: When you provide optional information like phone numbers
• Legitimate Interests: For service improvement and security purposes
• Contract: To provide the core pet location services you requested

This Privacy Policy is designed to be transparent about our data practices. We encourage you to read it carefully and contact us with any questions.